Customer Care Advisor – Permanent£21-22,000 per annum
Our client is seeking an experienced customer service focused individual to join their small team.
It is essential for the successful candidate to have working knowledge of customer service principles and practices, teamed with experience of working with customers in multiple global regions. Having worked in a manufacturing environment with a minimum of 5 years’ experience is also essential.
Summary of the role is to be responsible for handling customer enquires for UK and export territories. To progress existing sales opportunities and quotations, creating any new leads with the implementation and maintenance of a sales information database.
You will also be responsible for complaint handling and continuous improvement, working directly with the corporate team to develop and deploy such practices and policies.
General skills & attributes required:
- Excellent English verbal and written communication
- Excellent mathematical skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Account management
- Computer literate
Ability to speak, write and read one or multiple European languages is highly desirable
Hours of work: Monday - Thursday 8.30am - 4.45pm, Friday 8.30am - 3.30pm