Welcome to Gill Cooke Personnel

Order Fulfilment Advisor – Temporary

We are looking for a number of Order Fulfilment Advisors to join Europe’s number one electrical and telecommunications retailer at their modern contact centre in Loughborough.

This is a temporary position with various start dates available.

Pay rate is £8.72 p/h, with both full time hours available.

THE BENEFITS

• Full time hours
• Rotating shift pattern or set shift patterns available
• Pay rate £8.72 per hour
• Plenty of overtime available paid at £12.31 p/h (paid over 40 hours per week)
• Bonus scheme
• Retention Bonus
• Temporary with the possibility of a permanent position
• Hours: Mon-Fri 08:00-20:00, Sat/Sun 09:00-18:00 (Shifts available between these hours)
• Full training will be provided

THE ROLE

You will be responsible for the status of customer orders, ensuring all information is accurate and processing the order for despatch.

Other responsibilities will include:

• Handle incoming calls and respond to new emails
• Provide up-to-date product knowledge to customers and inform of current promotions
• Understand information on the customer’s order
• Achieving and exceeding KPI’s
• Identify the customers’ needs / issues and escalate to Management if needed
• Sharing knowledge with the team and other departments
• Keep customer’s up to date with the progress of their order

THE CANDIDATE

The ideal candidate will possess the following skills:

• Excellent attention to detail
• IT Literate
• Previous experience in Customer Service or Sales is advantageous
• Good telephone manner is essential
• Willing to commit to training and learn new skills
• Able to work in a targeted environment
• Able to work well as part of a team

Warehouse Order Pickers Nights – Temporary

Gill Cook Personnel are looking to recruit Nights Warehouse Order Pickers to join our prestigious client in Bardon Hill, Coalville.  The Company, established since 1975, has a uk-wide network and is committed to the training and development of its employees, being awarded the ‘Investors In People Award’ in 2004.

These roles have a very good chance of becoming permanent

Hours/Pay:

Nights:  11pm to 7am £9.39  + Overtime rates – Pay increase to £11.49 after 12wks

Overtime is paid at T1/2 & Double after 37.5 hours P/W

Role:

• Order picking products to client specification
• May involve some lifting
• handling products with care
• General warehouse duties as directed by Supervisors
• Experience preferred but training will be given

Benefits:

• Free on-site parking
• Subsidised on-site canteen
• Overtime paid after 37.5 Hrs
• Pay increase after 12 weeks
• Temp to Perm roles
• Clean working environment

You will be required to attend 2 days classroom based Health & Safety and Manual Handling training sessions which is fully paid, prior to starting your shift.

Plant Sourcing Lead – Temporary

Loughborough based client is seeking a Manufacturing Plant Buyer to provide regional support and be the first point of contact both internally to the plant and externally to all stakeholders.

The Plant Buyer will collaborate within the plant with the Manufacturing, R&D, Quality and Supply Chain functions to align the operating plans of the plants to all sourcing activities.

The successful candidate will resolve and communicate supplier management issues,  support internal clients across all plant activities to ensure compliance to all sourcing policies and guidelines and coordinate supplier performance improvement initiatives.

Job Responsibilities:

• Manage Supplier related complaints (SCAR) support and escalation
• Escalation point for supply issues and communication and further escalation to key stakeholders (Plant, Sourcing, Quality etc.)
• Support plant KPI’s (VCI, SOTIF, Payment terms etc.)
• Lead, execute, coordinate and support cross-functional projects as assigned
• Build strong plant relationship and act as a plant contact for the business/function teams
• Manage as PSO for plant related suppliers as allocated by the category teams
• TQRDC coordinator for the assigned plants
• Active supply chain risk management
• Leads and contributes to plant hoppering sessions and best practice sessions
• Support fulfilment of business specific needs, e.g. audit requirements.