Job Ref: HBECSM

Call Centre Manager – Permanent

Up to £25,000 per annum (salary subject to experience)

Our client based in a Loughborough village is seeking an experienced Call Centre Manager.

The role takes ownership and accountability for the efficient staffing and running of the call centre sales team to maximise the sales opportunities for the business whilst delivering a high standard of productivity and positive customer experience.

Duties will include acting as the call centre leader overseeing day to day operations, monitoring and improving  procedures and systems, achieving sales targets through effective management of the team, recruiting and inducting new staff, presenting accurate sales forecasts  and KPI's to the management team on monthly basis and hold team meetings.

The successful candidate will be target driven, have excellent analytical skills and be able to demonstrate initiative. They must also have strong interpersonal and leadership skills and be positive in their attitude.

Candidates will ideally be educated to degree level or have the relevant commercial experience.

Job Ref: HBCCC

Commissioning Co-ordinator – Permanent

Up to £21,000 per annum

Our Loughborough based client is seeking a customer focused individual within their new systems department.

The fast paced role will involve taking inbound calls from customers/contractors/project teams and actioning their requirements, commissioning new systems and engineer allocation. In addition, duties will involve running an efficient scheduling system, invoicing, liaising with wholesalers and creating certification for completed works.

will be after visit tasks which includes invoicing, quote generation and customer portal management.

The successful candidate will be customer focused, professional and polite in their conduct, organised, persuasive and influential and supportive of team members

Working Hours; Monday to Friday - 8:30 to 17:00 (30 minutes unpaid lunch)

Job Ref: HBCSO

Service Operations Co-ordinator – Permanent

Up to £21,000 per annum

Our Loughborough based client is seeking a customer focused individual within their service department.

The fast paced role will involve taking inbound calls from customers and actioning their requirements, scheduling engineers, running an efficient diary, arranging return visits which may involve ordering and shipping parts and arranging access equipment. In addition, there will be after visit tasks which includes invoicing, quote generation and customer portal management.

The successful candidate will be customer focused, professional and polite in their conduct, organised, persuasive and influential and supportive of team members

Working Hours; Monday to Friday - 8:30 to 17:00 (30 minutes unpaid lunch)

 

 

Job Ref: LDK

Part Time Secretary – Temp to Perm

£8 - £10 per hour depending on experience

Our well established Client based in Melton Mowbray is looking for a confident Secretary to work on a part time basis Monday - Friday 9am - 2pm.

The successful candidate will work closely with the Managing Director and Senior Management Team to provide administrative and secretarial support across a wide variety of areas.

 

To be considered for this position, you must have been in a recent similar position, have excellent IT skills including Microsoft Office applications, Excellent organisational skills, a proactive and positive attitude, Strong attention to detail and the ability to prioritise your own workload and achieve tight deadlines.

 

Recent experience and skill of touch typing would be beneficial - this would be assessed.

Job Ref: HBAC

Customer Success Agent – Permanent

Up to £22,000 per annum

Our Coalville based client is seeking experienced Customer Service staff to join their team during a period of exciting growth.

The role includes dealing with both internal and external customers over the telephone and delivering exceptional service at all times.

The successful candidate will be enthusiastic, have excellent communication skills, have good attention to detail and strong organisational skills. Good IT skills are also important and knowledge of Sage 200 would be advantageous.

Candidates will be offered a full induction plan and training will be given as part of a career plan.

Job Ref: HBEW2

Customer Service Advisor – Permanent

£18,000 per annum

Our Loughborough village based client is seeking an experienced Customer Services candidate that is focused on delivering a high standard of service to customers by dealing with customer queries in a prompt, courteous and timely manner.

The role will involve taking inbound customer calls, taking overflow calls for the sales team, refunds, general enquiries about events, accurate computer input and general administrative tasks.

The successful candidate will ideally come from a customer service environment and be self motivated and have the ability to manage their own workload. Good IT skills are also essential.

Candidates must have transport due to client location.

Job Ref: HBEW

Workshop/Transport Administrator – Permanent

£19,000 per annum

Our Loughborough village based client is seeking an experienced Administrator to play a key part of the workshop team and to take ownership of the transport and warehouse administration.

The role will involve maintaining accurate vehicle and truck records, collating Tachos on monthly basis for manager review, assisting workshop manager with reports, raising job cards for the workshop relating to vehicles maintenance and repairs, processing invoices, purchasing of parts as instructed and assist in the load planning for vehicles. Candidates will also assist/work in the parts area from time to time if required including stock control

The successful candidate will ideally come from a transport or motor trade background and have excellent attention to detail. A good working knowledge of Microsoft Office is required, Excel in particular.

Candidates must have transport due to client location.

Job Ref: HBAD

Operations Administrator – 12 month contract

£20,000 per annum

Our Loughborough based client is seeking an efficient Administrator to support the operational function of the business.

Duties will include providing administrative assistance to ensure the smooth running of the office, maintenance of office equipment, management of sick and holiday records, post, inputting invoices onto Sage and ordering and monitoring stationery.

The successful candidate will be the first point of call for incoming phone calls and emails, so good communication skills are key. Candidates will must be organised and be able to work on their own initiative and have a high attention to detail.

A knowledge of ISO requirements would be an advantage.

Job Ref: HBEA

Administration Assistant – Permanent

£17,000 - £19,000 per annum

A Loughborough based Estate Agent is seeking an Administration Assistant to join their busy and expanding team.

Duties will include producing audio/copy typing for property particulars, dealing with customers and building strong relationships, producing correspondence and general admin tasks.

The successful candidate should be highly organised with excellent attention to detail, have a confident phone manner, good IT skills and be able to work effectively as part of a small team.

Candidates must possess a polite and enthusiastic manner and provide exemplary customer service experience at all times.

Ideally candidates will have a full clean drivers license and be able to assist with viewings in busy periods.

Core hours of work are; Mon to Fri 9.00am - 5.30pm and Sat mornings are on a rota basis (one in three, although this could increase in busy periods).

This is an excellent opportunity for someone to build an exciting career within the property industry.

 

Job Ref: LDCWCSS

Customer Service Specialist – Temp to Perm

£18,500 (+ bonus potential)

Our Loughborough based client is seeking a top level Customer Service Specialist with experience of working in a multi-channel customer service / call centre  environment.  You will have a track record of being able to multi-task and work in a flexible work environment.  Duties will include but are not limited to:-  order entry /data processing (fast & accurate, you will be tested), quotation preparation, dealing with customer returns/credits, complaint management and general resolution of customer support and enquiries both verbal and written.  You will act as first point of contact for all external/internal customer service queries and will be responsible for ensuring total customer satisfaction.

The successful Candidate will be a proven problem solver and a good communicator both spoken and written.   You will have good experience using Microsoft Office packages.  A willingness to be flexible with working hours to meet the business needs is essential when the need arises to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays).