Call Centre Manager – PermanentUp to £25,000 per annum (salary subject to experience)
Our client based in a Loughborough village is seeking an experienced Call Centre Manager.
The role takes ownership and accountability for the efficient staffing and running of the call centre sales team to maximise the sales opportunities for the business whilst delivering a high standard of productivity and positive customer experience.
Duties will include acting as the call centre leader overseeing day to day operations, monitoring and improving procedures and systems, achieving sales targets through effective management of the team, recruiting and inducting new staff, presenting accurate sales forecasts and KPI's to the management team on monthly basis and hold team meetings.
The successful candidate will be target driven, have excellent analytical skills and be able to demonstrate initiative. They must also have strong interpersonal and leadership skills and be positive in their attitude.
Candidates will ideally be educated to degree level or have the relevant commercial experience.