Customer Service Specialist£19,000-£20,000 dependent on experience (+ bonus potential)
Our Loughborough based client is seeking a top level Customer Service Specialist with experience of working in a multi-channel customer service / call centre environment. You will have a track record of being able to multi-task and work in a flexible work environment. Duties will include but are not limited to:- order entry /data processing (fast & accurate, you will be tested), quotation preparation, dealing with customer returns/credits, complaint management and general resolution of customer support and enquiries both verbal and written. You will act as first point of contact for all external/internal customer service queries and will be responsible for ensuring total customer satisfaction.
The successful Candidate will be a proven problem solver and a good communicator both spoken and written. You will have good experience using Microsoft Office packages. A willingness to be flexible with working hours to meet the business needs is essential when the need arises to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays).
Salary circa £19,000-£20,000 dependent on experience